Privacy Policy

Last updated: 8 May 2026

This Privacy Policy describes how TapCall (“TapCall,” “we,” “us”) collects, uses, and protects information when you use our website, AI receptionist services, and related communications (the “Services”). TapCall is a product and service mark of Neus LLC, 585 US 41 Bypass N, Venice, FL 34285, USA. All SMS programs described on this site are operated by Neus LLC under the TapCall brand.

1. Information We Collect

Account information: name, business name, email address, phone number, billing details.
Communication data: call recordings, transcripts, SMS messages, and metadata generated by your use of the Services.
Consent records: the consents you grant on our forms (terms acceptance, transactional SMS consent, marketing SMS consent), with timestamps and the IP address of the device that submitted the form.
Usage data: pages visited, browser and device information, log data.

2. How We Use Information

To deliver, maintain, and improve the Services.
To send transactional messages (such as appointment confirmations, missed-call notifications, and account updates) for which you have provided express consent.
To send optional marketing messages where you have separately opted in.
To provide customer support and respond to your requests.
To comply with legal, regulatory, and tax obligations.

3. SMS Communications

Phone numbers and SMS opt-in consent collected by TapCall will not be shared with third parties or affiliates for marketing purposes. SMS opt-in data is used solely to deliver the messages you have consented to receive.

This commitment applies to every form on the TapCall website that captures a phone number, and to every consent you grant in your TapCall account. We collect and store transactional and marketing SMS consents separately, with timestamps, so that you can review and revoke them at any time.

You can opt out of any SMS program at any time by replying STOP. For details on message frequency, costs, supported carriers, and how to get help, see our SMS Messaging Terms.

4. How We Share Information

We share information only as needed to operate the Services:

With service providers who process data on our behalf (such as Twilio for telephony and SMS, payment processors, and cloud hosting providers), under contractual confidentiality and data-protection obligations.
When required by law, regulation, or valid legal process.
In connection with a merger, acquisition, or sale of assets, subject to commercially reasonable safeguards.

We do not sell your personal information, and we do not share phone numbers or SMS opt-in consent with third parties or affiliates for marketing purposes.

5. Data Retention

We retain account and consent records for as long as your account is active and as needed to comply with legal obligations. Consent records (including STOP requests) are retained as proof of compliance with messaging regulations.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information, to withdraw consent, or to lodge a complaint with a data-protection authority. Contact support@tapcall.net to exercise any of these rights.

7. Security

We use industry-standard technical and organizational measures to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security, but we work continuously to reduce risk.

7a. Regulatory Compliance — HIPAA & GDPR/RGPD

HIPAA. TapCall operates in compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA). For healthcare clients, call data that may contain protected health information (PHI) is encrypted in transit and at rest, access is restricted to the client's own organization, and TapCall enters into Business Associate Agreements (BAA) with covered entities upon request. Contact support@tapcall.net to request a BAA.

GDPR / RGPD. TapCall complies with the EU General Data Protection Regulation (GDPR / RGPD). We process personal data on a lawful basis, honor data-subject rights (access, rectification, erasure, portability, objection), retain data only as long as necessary, and apply appropriate safeguards to any transfer outside the European Economic Area. EU/EEA users may exercise their rights at support@tapcall.net or lodge a complaint with their supervisory authority.

8. International Transfers

Personal information may be processed in countries other than your country of residence, including the United States and the European Union. Where required, we rely on appropriate transfer mechanisms.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by email.

10. Contact

Questions about this Privacy Policy can be sent to support@tapcall.net.